Southern Fitness Wholesale
Southern Fitness Wholesale

Refund / Warranty Policy

REFUNDS POLICY

If you have purchased a product with us that is faulty or does not meet one or more consumer guarantees, you are entitled to a refund or repair on said product. If the problem is minor and can be fixed, we reserve the opportunity to fix the problem and may seek to repair the faulty item under warranty. If the problem is major or cannot be fixed, we will look to provide a brand new replacement, or provide a full refund. Please note that we will honor the product refund only in these situations. The delivery and labor costs (strapping, packaging, assembling, etc) will not be included in the refund, and this will be at Southern Fitness Wholesale's digression.

Please contact us for further information. 




WARRANTY INFORMATION

As a part of our commitment to customer service, our Warranty Team is here to assist you with any troublesome equipment you may have purchased from us. We keep spare parts to most of the machines we sell and what we don’t have, we can do the leg work to get parts in for you. In order for us to assist you, we ask that you retain your invoice for proof of purchase. We also may request that you return a part to the warehouse as proof of the issue, however in most cases, clear photographs of the damaged part will suffice. See below for a detailed overview of the Warranty times we offer on our gym and fitness equipment, both commercial gym equipment and domestic gym products and accessories. 




Pro-Action, HIIT, Real Run and Professional Series - LK Line

Treadmills

Frame - 20 Years (Not including coating problems)

Motor - 7 Years

Electronic Components - 1 Year (Based on stock reasons, we could extend the time limit to 1.5 years)

Mechanical Components - 1 Year (Based on stock reasons, we could extend the time limit to 1.5 years)

Running Belt and Deck - 1 Year (Based on stock reasons, we could extend the time limit to 1.5 years)




Spin Bikes and Air Bike

Frame - 20 Years (Not including coating problems)

Electronic Components - 1 Year (Based on stock reasons, we could extend the time limit to 1.5 years)

Mechanical Components - 1 Year (Based on stock reasons, we could extend the time limit to 1.5 years)




Recumbent Bikes and Ellipticals

Frame - 20 Years (Not including coating problems)

Electronic Components - 1 Year (Based on stock reasons, we could extend the time limit to 1.5 years)

Mechanical Components - 1 Year (Based on stock reasons, we could extend the time limit to 1.5 years)




Steppers

Frame - 20 Years (Not including coating problems)

Electronic Components - 1 Year (Based on stock reasons, we could extend the time limit to 1.5 years)

Mechanical Components - 1 Year (Based on stock reasons, we could extend the time limit to 1.5 years)



Pro-Action, HIIT, Real Run and Professional Series - SK Line

Treadmills

Frame - Lifetime (Not including coating problems)

Motor - Lifetime

Electronic Components - 2 Years (Based on stock reasons, we could extend the time limit to 2.5 years)

Mechanical Components - 2 Years (Based on stock reasons, we could extend the time limit to 2.5 years)

Running Belt and Deck - 2 Years (Based on stock reasons, we could extend the time limit to 2.5 years)




Spin Bikes and Air Bike

Frame - Lifetime (Not including coating problems)

Electronic Components - 2 Years (Based on stock reasons, we could extend the time limit to 2.5 years)

Mechanical Components - 2 Years (Based on stock reasons, we could extend the time limit to 2.5 years)




Recumbent Bikes and Ellipticals

Frame - Lifetime (Not including coating problems)

Electronic Components - 2 Years (Based on stock reasons, we could extend the time limit to 2.5 years)

Mechanical Components - 2 Years (Based on stock reasons, we could extend the time limit to 2.5 years)




Steppers

Frame - Lifetime (Not including coating problems)

Electronic Components - 2 Years (Based on stock reasons, we could extend the time limit to 2.5 years)

Mechanical Components - 2 Years (Based on stock reasons, we could extend the time limit to 2.5 years)




Strength and Freeweight Range

Frame - 20 Years (Not including coating problems)

Pillow blocks, pulleys, guide rods, cams and weight stacks - 1 Years (Based on stock reasons, we could extend the time limit to 1.5 years)

Linear bearings, bushings, cables and belts - 1 Year (Based on stock reasons, we could extend the time limit to 1.5 years)

Cable - 1 Year (Based on stock reasons, we could extend the time limit to 1.5 years)

Upholstery and hand-grips - 1 Year (Based on stock reasons, we could extend the time limit to 1.5 years. Not including color change problems, except breaks.)

Contact Us Today!

Want to get in touch with the leading gym and fitness equipment wholesaler? Want to have a chat about one of our gym products and fitness equipment? Then please get in touch with us by filling out the contact form below, or call us today!